Create a credit note

Learn how to create a credit note for approved or sent invoices.

Julie Bennett avatar
Written by Julie Bennett
Updated over a week ago

Updated 23rd January 2024

In PSOhub, you can create credit notes for approved or sent invoices.

In order to create a credit note, you must first open the invoice for which you want to generate a credit.
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You can open the invoice from your project or choose from the main menu Projects and Invoices:

In the Sent or Approved invoice, click the Create credit button:

PSOhub will open up a new window where you will see all the contract lines of your invoice. By default, they will all be pre-selected. You can uncheck any of the boxes and create a credit note for specific contract lines or you can leave them all checked.

Then, click Create.

PSOhub will generate a draft credit note. As with an invoice you can modify the description of the contract lines as well as the amounts of your fixed fee contract lines; the amounts of your T&M contract lines and expense contract lines can not be modified.

In the right-hand pane, you will find the link to the invoice. In the invoice, you will find the link to the credit note. As with an invoice, you can delete the credit note (until it's approved). If you need to send the credit note to your client, click Send credit. If the invoice first requires approval, you can click Approve credit:

Depending on whether you want to immediately approve or send a credit note, one of the following messages will appear. Click Proceed.

PSOhub will now ask you if you want to release the hours and/or expenses of the invoice so they can be available for a new invoice; click Yes or No depending if you need to invoice these hours/expenses again.

Once you've clicked Yes or No, PSOhub will change the status to Approved or Sent:

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