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Void an Invoice: How to Void an Invoice in PSOhub

Learn how to void an invoice in PSOhub and choose what happens to the associated hours and expenses

Published: 1 June 2026

Audience

  • Admin

  • Controller

  • Project Manager

Objective

This article explains how to void an invoice in PSOhub and what happens to the associated hours and expenses after voiding.

Prerequisites

You must have Admin, Controller, or Project Manager user access in PSOhub.

The invoice must have a status of Approved or Sent. Draft invoices can be deleted                   rather than voided.

Steps

  1. Open the project and navigate to the Invoices tab, or go directly to the invoice from the Invoices section in the main navigation.
  2. Open the invoice you want to void.
  3. Click Mark as void in the invoice toolbar.

🚨 Warning: Voiding an invoice cannot be undone. The invoice status will be permanently            set to Void and the invoice can no longer be edited or sent.

        4.   The Release hours/expenses dialog appears. Choose one of the following options:

Option Result
Yes The hours and/or expenses associated with this invoice are released and become available to include in a new invoice.
No The hours and/or expenses remain linked to the voided invoice and are not made available for re-invoicing.
          5.   Click Yes or No to confirm your choice.

Result

The invoice status is updated to Void. The invoice remains visible in PSOhub for audit purposes and the activity log records the date and user who voided it.

If you selected Yes, the associated hours and expenses are released and can be included in a new invoice. If you selected No, they remain attached to the voided invoice and will not appear in future invoicing runs.

📌 Note: Voided invoices are visible in the project's  activity feed. The contract line totals              reflect the voided invoice — invoiced amounts return to zero for lines that were                          covered by the voided invoice.

Next Steps

✅ Create a new invoice
Once hours and expenses are released, generate a new invoice for the project.
How to create an invoice in PSOhub

✅ Create a credit note instead
If the invoice has already been sent to a customer and you need to correct it, consider creating a credit note rather than voiding.
How to create a credit note in PSOhub

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