HubSpot Ticket Categories: How They Sync with Your PSOhub Service Project
Understand how HubSpot ticket categories map to contract groups in PSOhub and how time is organized across your service project
Published: 01 June 2026
Audience
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All Users
Objective
Understand what HubSpot ticket categories are, how they sync with contract groups in PSOhub service projects, and how time logged on tickets is organized depending on whether a category is assigned.
Introduction
When your team logs time on HubSpot service tickets, PSOhub automatically organizes that time within the associated service project. The way time is grouped depends on whether the ticket has a category assigned in HubSpot.
Understanding this sync behavior helps you structure your service projects accurately and ensures that time is tracked, reported, and billed in the right place.
What Are HubSpot Ticket Categories?
HubSpot ticket categories are labels used to classify service tickets based on their type or purpose. Common examples include Product Issue, Technical Issue, Billing Issue, and Feature Request.
By categorizing tickets, teams can prioritize and route customer issues more effectively, and PSOhub can use those categories to automatically organize time entries within the service project.
How Ticket Categories Sync With PSOhub
When a HubSpot ticket is created with a category and time is logged against it, the time entry automatically syncs to a predefined contract group in the service project that corresponds to that category.
This means each ticket category maps to its own contract group, giving you a clear breakdown of time and value by issue type across your service project.
What Happens When a Ticket Has No Category?
If time is logged on a ticket that has no category assigned, the entry is automatically synced to the 90|Tickets contract group in the service project by default.
What happens when a ticket has multiple categories?
Tickets with more than one category also sync to the 90|Tickets contract group by default.
Summary: How Time is Routed
| Ticket scenario | Where time syncs in PSOhub |
|---|---|
| Ticket with a single category | Predefined contract group matching the category |
| Ticket with no category | 90|Tickets contract group (default) |
| Ticket with multiple categories | 90|Tickets contract group (default) |
Next Steps
✅ Start logging time on a ticket
Learn how to log hours or start a timer directly from a HubSpot ticket record.
How to track time on a HubSpot service ticket