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Incorrectly Approved Hours: How to Correct Them

Learn how to correct incorrectly approved hours from Approval by Project Manager or Approval by Team Lead in PSOhub

Published: 7 October 2026

Audience

  • Admin
  • Controller
  • Project Manager

Objective

This article explains how to correct incorrectly approved hours in PSOhub, whether the time entry was approved by mistake in Approval By Project Manager or Approval By Team Lead.

Prerequisites

You must have Approval By Project Manager or Approval By Team Lead enabled on             at least one business unit. 

You must have Admin or Controller access in PSOhub.

To reject a time entry at Team Lead level, you must be assigned as Team Lead for the             resource's business unit.

⚠️ Important: Invoiced time entries cannot be edited or deleted. Before you correct an                invoiced entry, credit the invoice with a credit note or void it, and release the                                associated hours and expenses. Released hours remain approved, so you can then                    correct them using the methods below.

Choose the Right Correction Method

The correct method depends on two things:

  • Whether the resource needs to re-submit the time entry, and
  • Whether the time entry has already been fully approved by both Project Manager and Team Lead
Scenario Correction method
The entry needs a small correction, and it does not need to go through approval again Edit the approved time entry
The Project Manager approved the entry by mistake, and Team Lead approval is active for the resource's business unit Reject the time entry at Team Lead level
The Project Manager approved the entry by mistake, and Team Lead approval is not active for the resource's business unit Delete and re-enter the time entry
The Team Lead approved the entry by mistake Delete and re-enter the time entry

Edit the Approve Time Entry

Use this method when you want to fix the entry yourself and the approval can stay in place. For example, you might correct the number of hours, the description, or the contract line.

Only Admin and Controller users can edit an approved time entry. Project managers cannot edit hours once they have approved them.

Steps

  1. Navigate to Time & Expenses and select All Hours.
  2. Filter the list by resource and the project.
  3. Click the time entry you wish to correct. The Edit Timesheet window opens.
  4. Update the relevant fields.
  5. Click Save.

📌 Note: Editing an approved time entry does not reset the approval process. The entry              stays approved and is not sent back for review.

Reject the Time Entry at Team Lead Level

Use this method when a Project Manager approved an entry by mistake and Team Lead approval is active for the resource's business unit. The entry has not yet reached its final approval, so the Team Lead can reject it on the Project Manager's behalf.

Steps

  1. Navigate to Time & Expenses and select Approval By Team Lead.
  2. Select the resource from the dropdown list.
  3. In the Week dropdown, select the week the time entry was logged in.
  4. Click Reject next to the time entry. The Approval Reject Hours window opens.
  5. Select a reason for the rejection.
  6. Click Send.

The resource receives an automatic email notification with a link to the time entry. They can correct the entry and resubmit it. The resubmitted entry goes back to the Project Manager for approval.

Delete and Re-Enter the Time Entry

Use this method when the entry has already reached its final approval and must go through approval again. This applies in two cases:

  • The Team Lead approved the entry by mistake.
  • The Project Manager approved the entry by mistake, and Team Lead approval is not active for the resource's business unit.

💡 Tip: Delete the incorrect entry before the correct one is re-entered. If both exist at the           same time, they can appear as duplicates on the My Timesheets page. Note the                       entry's date, hours, project, contract line, and description before you delete it, so it can           be re-entered accurately.

Steps

  1. Navigate to Time & Expenses and select All Hours.
  2. Filter the list by the resource and the project.
  3. Select the incorrectly approved time entry.
  4. Click Delete.
  5. Confirm the deletion.
  6. The resource re-enters the time entry on the My Timesheets page. Alternatively, an Admin or Controller can re-enter it for them in All Hours.
  7. The resource submits the time entry for approval.

Once resubmitted, the time entry follows the normal approval workflow. It goes to the Project Manager, the Team Lead, or both, depending on which approval levels are active.

Result

The incorrectly approved time entry is corrected. Edited entries stay approved. Rejected or re-entered entries go back through the approval workflow before they become available for invoicing.

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